“Total Quality Management” one of the buzzing words now a days…what does this Total Quality Management(TQM) really mean?? does it mean that we have to change the current on going process in which every onr is comfortable…or just introduce a new way of doing the same thing??? Many of the companies are behind implementing the TQM methods may it be to achieve the “6 sigma level ” or the heighest of the “CMM” levels….and now its the time for the Quality team to come up with new fancy terms and introduce some other way of doing the same work…then why dosent any thing change in the company??? why dosent the sigma level increase???? Few of the reasons may be
#1Most of the management functions are left to “experts and specialists”
#2 The management is bureaucratic.
#3.People and their activities are confined to small functional activities.
Many companies/organizations are facing this problem of “Small Functional Activities”. Due to these the employees are actually unaware of the customers needs and expectations,they fail to understand who is responsible for reaching the customers expectations and this leads to bad grevience handling and the employee ends up to limit his thinking within the boundraies set for him.The basic principle of TQM is all about the “customer first attitude” and to involve people and encourage out of the box thinking.TQM is a process, a process that combines the customers the people and the process of the organization all working towards the common goal of “customer satisfaction”.
When any company/organization wants to implement TQM they should first have the acceptence and willingness from each and every employee including the top management,but this does not happen in most of the cases as man is basically comfortable in his own comfort zone and would never like to change,,,but what one needs to know is “Change is in-evitable” and once every body understands this implementing TQM methods would be very simple.
The other reason why implementing TQM is not successful mostly is its a very slow process which includes a total cultural change in the process,it involves changing the organization from a function focused to customer focused.Many organizations think that TQM is very costly to implement but what they need to know is about “The cost of quality” i.e. they should know the cost of attaining quality,cost of running a quality department and above all the cost of having a poor quality.Not every body is interested in statistics and numbers which acts as one of the reasons for TQM to fail as most of the methods include the statistical calculators and complex numbers.
TQM is a process of continious small improvement which involves customers,money and people,the best way to implement TQM is to implement “design in quality” instead of ”test in quality” and the output is “Extraordinary results”!!!